Help center

Common questions, answered. Can't find what you're looking for? Email [email protected].

Getting started

How do I add my first child?: After signup and email verification, open the app, go to Children, and click "Add child". You only need a first name and birth date - we use the birth date to pick the right developmental content.
How do I invite my co-parent?: On the Family page, enter their email and click "Send invitation". They receive a link to set up their account and join the same family. Both of you will see all children, reminders, and drawings.
I never received my verification email.: Check your spam folder. If it's not there, sign in and click "Resend the link" at the top of any app page. Still nothing? Email [email protected].

What file types can I upload?: JPEG, PNG, WebP, and HEIC (the format iPhones save in). Max 25 MB per photo. We resize and convert everything to WebP at three sizes for fast viewing.
Do you strip GPS from my photos?: Yes. We strip all EXIF metadata - including GPS - before storing. The original file with its metadata never reaches our database.
I hit my storage quota. What now?: Delete some drawings, or upgrade to the Family tier for 10 GB.

Who gets notified when a reminder fires?: Both parents in the family who have the mobile app installed and notifications enabled.
Can I make a reminder repeat?: Yes - set "Repeat" to daily, weekly, monthly, or yearly. Birthdays are usually yearly.
I added a reminder but never got the push.: On iOS and Android, open the mobile app once after signup and accept the notification permission. We register your device token only after you grant permission.

How do I change my password?: In the app, open Settings and find the Password section. You'll need to enter your current password to confirm.
How do I export my data?: In the app, open Settings and choose "Export my data". Your browser downloads a complete JSON archive of your family's data on the spot - no waiting for an email.
How do I delete my account?: In the app, open Settings and choose "Delete account". We require your email as confirmation and delete everything (DB + all drawings in storage) within 30 days.

Still stuck?